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Czech speaking customer support for a smoke-free future image - Rise Careers
Job details

Czech speaking customer support for a smoke-free future

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are on the lookout for a Czech speaking customer support representative to join our team in driving forward a smoke-free future. This role offers an exciting opportunity to support customers by providing exceptional service and guidance while helping to promote a healthier lifestyle. The ideal candidate will be passionate about customer interaction and possess the ability to communicate effectively in Czech. You will be working in a dynamic environment where your contributions will directly impact customer satisfaction and our company's success. By joining The House of Mercier, you will become part of a dedicated team that values innovation, integrity, and professionalism, while taking an active role in transforming the recruitment landscape, making our services crucial for organizations seeking top talent. If you're ready to embark on a meaningful career where your skills will contribute to both customer support and a smoke-free future, we encourage you to apply and be part of our mission.


Responsibilities

  • Provide exceptional customer support to Czech-speaking clients through various channels including phone, email, and chat.
  • Assist customers with inquiries, complaints, and product-related questions, ensuring a smooth resolution process.
  • Promote a smoke-free future by educating customers about products and services that align with this vision.
  • Maintain a deep understanding of the company's offerings to effectively communicate and support customer needs.
  • Document customer interactions accurately and promptly in the CRM system to track issues and solutions.
  • Collaborate with cross-functional teams to enhance customer experience and address any escalation of issues.
  • Stay updated on industry trends and company products to provide informed assistance and recommendations.
  • Fluency in Czech and English, both written and verbal, is essential.
  • Previous experience in customer support or a related field is preferred.
  • Strong communication skills with the ability to convey information clearly and effectively.
  • Problem-solving skills and the ability to think critically under pressure.
  • Familiarity with CRM systems and customer support software is a plus.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • A commitment to promoting a smoke-free future and a passion for customer service.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...

Average salary estimate

$0 / YEARLY (est.)
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$0K
$0K

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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 13, 2025

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