Italian Speaking Customer Service For Online Shopping Company

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service representative for a leading online shopping company. This role will involve interacting with customers to ensure a high level of service excellence in their shopping experience. As part of our team, you will play a crucial role in bridging communication between the company and its Italian-speaking clientele. The ideal candidate will have a strong command of the Italian language, both written and verbal, and possess a passion for customer service. You will engage with customers through various channels such as email, chat, and phone calls, assisting them with inquiries and resolving any issues that may arise. Your ability to empathize with customers, understand their needs, and provide timely solutions will be essential in cultivating a positive shopping experience. Join us at The House of Mercier and be a part of a dynamic and supportive environment where you will have the opportunity to contribute significantly to our client’s success in the online marketplace.

Responsibilities

• Handle customer inquiries in Italian via phone, email, and chat.
• Provide information about products, services, and policies to enhance customer experience.
• Resolve customer complaints and issues in a timely and effective manner.
• Assist customers with order placement, tracking, and returns.
• Collaborate with team members to improve overall customer service processes.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on product knowledge and company changes to assist customers effectively.

• Fluent in Italian and English, both written and spoken.
• Proven experience in customer service or related field.
• Strong communication and interpersonal skills.
• Ability to handle difficult customer situations with empathy and professionalism.
• Proficiency in using customer service software and online communication tools.
• Strong problem-solving skills and ability to multitask efficiently.
• Availability to work flexible hours, including weekends and holidays.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...