Czech Speaking Customer Support for Transportation Services

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Czech Speaking Customer Support Representative for a leading transportation services client. In this role, you will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues related to transportation services. You will be the key point of contact for our Czech-speaking customers, ensuring their concerns are handled efficiently and effectively. We value individuals who are passionate about helping others and who excel in dynamic work environments. The ideal candidate will bring strong communication skills and a problem-solving mindset to our dedicated team. You will thrive in a fast-paced setting and be committed to delivering top-tier service while ensuring customer satisfaction. This position offers a unique opportunity to grow within a supportive team while contributing to the successful operation of our client's transportation services. If you are looking for an opportunity to make a difference while working in a rewarding industry, we encourage you to apply today and join The House of Mercier in our mission to connect talent with opportunity.

Responsibilities

• Provide timely and effective customer support in Czech language via phone, email, and chat.
• Address customer inquiries regarding transportation services, including scheduling, pricing, and policy information.
• Assist customers in resolving issues and complaints to ensure a positive experience.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with other departments to enhance customer service and streamline processes.
• Develop and maintain a strong understanding of the company's transportation services and products.
• Identify opportunities for service improvements and contribute feedback for continuous growth.

• Fluency in Czech and English, both written and spoken.
• Proven experience in customer service or a related field, preferably in transportation or logistics.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office Suite.
• Flexibility to work varying shifts, including evenings and weekends if required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...