Greek-Speaking Contact Center Agent

The House of Mercier is a forward-thinking recruitment agency focused on connecting skilled professionals with rewarding career opportunities globally. We are currently on the lookout for a Greek-Speaking Contact Center Agent to join our vibrant team within the Customer Service sector. In this pivotal role, you will be the first point of contact for our Greek-speaking clients, delivering superior service and support through various communication channels including phone, email, and live chat. Your fluency in Greek will enable you to effectively communicate with our customers, ensuring their needs are met with care and efficiency. As part of The House of Mercier, you will enjoy a collaborative work environment that values innovation, professional growth, and a commitment to outstanding client satisfaction. If you are driven by a passion for helping others and possess the skills to thrive in a fast-paced contact center setting, we would love to hear from you.

Responsibilities

• Handle inbound and outbound calls to assist Greek-speaking customers with their inquiries.
• Provide accurate information regarding products and services while maintaining a positive customer experience.
• Resolve customer complaints and issues, ensuring a timely follow-up.
• Document all interactions and transactions in the company’s database with attention to detail.
• Collaborate with team members to enhance processes and customer service strategies.
• Recognize trends in customer feedback and communicate them to the management team for continual improvement.
• Maintain an up-to-date knowledge of company services and promotions to provide the best support.

• Fluency in Greek and English, both written and spoken, is required.
• Previous experience in a contact center or customer service role is preferred.
• Strong communication skills with the ability to express information clearly and effectively.
• Ability to handle challenging situations with patience and professionalism.
• Competency in using CRM systems and basic computer applications.
• A strong commitment to delivering exceptional customer experiences.
• Team-oriented mindset with an eagerness to contribute to the overall success of the team.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...