Customer Service Representative For Cisco - Work Remote Worldwide

The House of Mercier is proud to partner with Cisco to offer an exciting opportunity for dedicated individuals to join our team as Customer Service Representatives. This role allows you to work remotely from anywhere in the world, providing you with the flexibility you need while engaging with one of the leading technology companies globally. As a Customer Service Representative for Cisco, you will be at the forefront of assisting customers with their inquiries related to innovative services and solutions. You will represent Cisco's commitment to excellence in customer care, ensuring that each customer interaction is handled professionally and efficiently. If you are passionate about technology and possess a talent for helping others, we encourage you to apply and become an integral part of our team!

Responsibilities

• Engage with customers through various communication channels, including phone, email, and chat, providing assistance with Cisco products and services.
• Deliver accurate information regarding product functionality, resolving technical issues, and guiding customers through solutions.
• Document customer interactions meticulously to maintain accurate records and support continuous improvement initiatives.
• Collaborate with internal teams to ensure customers' needs are met and feedback is communicated effectively.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
• Contribute to maintaining a positive company culture and customer-focused environment.

• Previous experience in customer service is preferred, particularly in a technical or IT environment.
• Strong communication skills in English, both verbal and written; proficiency in additional languages is a plus.
• Technical proficiency and familiarity with Cisco products and services would be advantageous.
• Ability to troubleshoot and resolve customer issues effectively while maintaining a calm demeanor under pressure.
• Excellent problem-solving skills and a dedication to providing outstanding customer experiences.
• Basic computer skills and proficiency in using customer service platforms and CRM software.
• Flexibility to work various shifts, including evenings and weekends, as required by customer demand.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan