Customer Service Representative for Hilton - Work Remote Worldwide - job 2 of 3

The House of Mercier is proud to partner with Hilton to offer an exciting opportunity for a Customer Service Representative position, allowing you to work remotely from anywhere in the world. This is a fantastic opportunity for individuals who are passionate about hospitality and customer service. As a Customer Service Representative for Hilton, you will provide exceptional support to guests, addressing their inquiries and ensuring a memorable experience. We are looking for friendly, motivated, and dedicated individuals who can thrive in a dynamic environment. If you're ready to be part of a team that prides itself on delivering excellence in customer service, we encourage you to apply!

Responsibilities

• Engage with Hilton guests through various communication channels (phone, email, live chat) to provide assistance and resolve inquiries.
• Offer accurate information about Hilton services, amenities, and policies, helping customers make informed choices.
• Listen actively to customer concerns and address them with empathy and professionalism.
• Document all customer interactions and feedback accurately for quality assurance and process enhancement.
• Participate in training sessions to expand your knowledge of Hilton products and services.
• Collaborate with team members to improve overall customer service and enhance guest satisfaction.

• No prior experience is required; a positive attitude and a willingness to learn are essential.
• Excellent verbal and written communication skills in English.
• A friendly and professional demeanor when interacting with guests.
• Basic computer skills and a reliable internet connection for remote work.
• Ability to work independently and manage time effectively.
• Commitment to providing outstanding customer service and creating positive guest experiences.
• Flexibility to work various shifts, including evenings and weekends, as required.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan