French Speaking Customer Support For Online Content Creators

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking Customer Support for Online Content Creators to join our dynamic team. In this role, you will be the crucial point of contact for our clients who are content creators looking to enhance their online presence and effectiveness. As a customer support representative, you will assist these creators in navigating their inquiries and concerns, ensuring they feel supported in their journey. Your language proficiency in French will be essential as you communicate with both French-speaking clients and content creators. We value creativity, adaptability, and a passion for helping others, and we are looking for someone who can embody these qualities while addressing customer challenges. If you thrive in a fast-paced environment and are eager to make a significant impact in the consumer services industry, we encourage you to apply and join us at The House of Mercier, where your skills can shine and contribute to the success of talented individuals across the globe.

Responsibilities

• Provide exceptional customer service to French-speaking content creators via email, chat, and phone.
• Assist clients with inquiries regarding content creation, platform use, and account management.
• Troubleshoot and resolve technical issues related to online platforms and services.
• Conduct follow-ups to ensure customer satisfaction and address any ongoing concerns.
• Collaborate with internal teams to share customer feedback and suggest improvements.
• Maintain accurate records of customer interactions and transactions in our database.
• Support the development of FAQs and knowledge base materials to empower customers.

• Fluent in French with excellent verbal and written communication skills.
• Proven experience in customer support or service-related role, preferably in the online content or media industry.
• Strong problem-solving skills and the ability to think critically under pressure.
• Familiarity with online platforms and social media tools used by content creators.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Empathetic and confident in dealing with a diverse range of clients and their needs.
• A passion for content creation and a basic understanding of the challenges faced by online creators.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...