Greek-Speaking Customer Care Agent

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Greek-Speaking Customer Care Agent to join our dynamic team in the Consumer Services industry. As a vital member of our customer service department, you will be responsible for fostering strong relationships with our valued clients while addressing their inquiries and concerns with professionalism and empathy. Your fluency in Greek will be crucial in providing exceptional support and assistance to our diverse clientele. In our fast-paced environment, you will have the chance to develop your skills further while working collaboratively with a team that believes in excellence and innovation. This role not only offers a competitive salary but also a chance to be part of a company that prides itself on its commitment to the growth and success of both its employees and clients. If you are passionate about providing outstanding customer service and are looking to make a significant impact, we invite you to apply and join us at The House of Mercier, where we match talent with opportunity.

Responsibilities

• Provide exceptional customer service support to Greek-speaking clients via phone, email, and live chat.
• Respond promptly and professionally to customer inquiries, resolving issues efficiently while maintaining a positive attitude.
• Document customer interactions and feedback accurately in the company’s CRM system.
• Work collaboratively with team members and other departments to ensure a seamless customer experience.
• Assist in the development of FAQs and training materials to continuously improve customer service processes.
• Identify recurring customer issues and provide feedback to management for process improvement.
• Stay informed about company products, services, and policies to offer accurate information to clients.

• Fluency in Greek and English, both written and verbal, is essential.
• Proven experience in customer service or a similar role, preferably in the consumer services sector.
• Excellent communication and interpersonal skills, with a strong ability to connect with customers.
• Strong problem-solving skills and a proactive attitude towards addressing customer concerns.
• Ability to work efficiently in a fast-paced environment while managing multiple tasks.
• Familiarity with CRM software and customer support tools is an advantage.
• A dedicated team player who is committed to achieving shared goals and helping others.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...