QA Resource - MS Dynamics CRM (Banking)

Test Planning & Strategy:

• Develop and execute comprehensive test plans, test cases, and test scripts based on functional and technical specifications, user stories, and business requirements.
• Define test data requirements and create/maintain test data sets.
• Contribute to the development and implementation of QA best practices and standards.
• Estimate testing effort and timelines.

Test Execution & Reporting:

• Perform functional, integration, regression, performance, and security testing of MS Dynamics CRM applications.
• Execute manual and automated test scripts, documenting test results and defects in a clear and concise manner.
• Identify, analyze, and report defects using defect tracking tools (e.g., Azure DevOps, Jira).
• Track and manage defect resolution, ensuring timely closure of issues.
• Generate test reports and provide regular updates on testing progress.

Collaboration & Communication:

• Collaborate with developers, business analysts, and other stakeholders to understand requirements and ensure test coverage.
• Participate in requirements review and design review meetings.
• Communicate effectively with team members and stakeholders regarding testing activities and results.
• Provide feedback on system usability and performance.

Domain Knowledge & Compliance:

• Gain and maintain a strong understanding of banking industry regulations and compliance requirements related to CRM systems (e.g., KYC, AML).
• Ensure that testing activities comply with relevant regulatory standards.
• Understand and test banking-related CRM workflows and business processes.
• Test customization done to MS Dynamics CRM specific to banking.

Automation (Preferred):

• Develop and maintain automated test scripts using tools like Selenium, EasyRepro, or similar.
• Contribute to the development and implementation of automated testing frameworks.
• Integrate automated tests into the CI/CD pipeline.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum 3 - 5 years of experience in QA testing, with a focus on MS Dynamics CRM.
• Proven experience in testing CRM applications within the banking or financial services industry.
• Strong understanding of CRM functionalities, including sales, marketing, and customer service modules.
• Experience with test management tools (e.g., Azure DevOps, Jira, TestRail).
• Familiarity with defect tracking and reporting processes.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of software development life cycle (SDLC) methodologies (e.g., Agile, Waterfall).
• Knowledge of SQL and database testing.
• Understanding of Web services and API testing.