Apple & Mac Windows Desktop Support Technician

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

Job Description:    

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.  

• This is a journeyman position for the typical desk side support technician.  

• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.  

• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.  

• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. 

Responsibilities 

• Provides support for software, hardware and networking support for desktops, laptops and servers 

• Provides maintenance and support on legacy products 

• Supports Core, server products 

• Performs disk replacement on enterprise storage products 

• Installs and maintains PCs and associated software, networks, servers and peripherals 

• Supports network products from operational and maintenance perspectives 

• Performs installs, moves, adds and changes as required 

• Tests and certifies PCs, networks, servers and client approved applications 

• Provides follow-up on problems or escalation. 

• Maintains a high degree of professionalism in actions, demeanor and dress. 

• Ensures customer satisfaction throughout the service delivery transaction. 

• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system 

• Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.

  Payrate: $25/hr