Order Management Specialist

Overview: 

 workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

Role: Account Specialist

Location: Addison,TX

Duration: 6 Months

Payrate: $25-28$/hr on w2

Onsite Full Time

Friday's will become remote day following estimated 1 month training.

Experience in roofing/commerial preferred.

Knowledge of ERP system (Oracle preferred)

Must have clear written and verbal communication.

Introduction

• At GAF Commercial we cover more than buildings. We cover each other. No matter what role, tenure, or department, under this roof you are helping to build the market leader in commercial roofing. Under this roof, we are assembling a winning team that puts the customer at the center of every decision and doesn't back down from hard work. Under this roof, we support one another in delivering operational excellence daily, while working to make a positive impact for our planet and our communities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team or Function Overview

• Siplast, a brand of GAF Commercial, offers a  uniquely segmented and dedicated portfolio of building enclosure solutions for the commercial construction market. The Sales Development Manager is part of our dedicated Siplast team.    This position is based in Addison, TX and will work on a hybrid 4:1 in office schedule.   For more information, visit www.siplast.com.

Summary

• Provide the highest level of account management to internal and external GAF customers with respect to all aspects of the Commercial order process including order placement, order management, Jobsite planning, customer and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.

Essential Duties

Specific responsibilities include, but are not limited to:

• Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes, but is not limited to: Gathering and analyzing data in order to process error-free orders and maintaining/updating existing orders in a timely manner to meet and exceed customer expectations
• Providing real-time status information regarding orders to internal and external customers 
• Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately
• Communicating product or procedure changes to the applicable party
• Communicate, provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable
• Develop and provide internal and external departments with order information and reports as necessary or upon request
• Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner
• Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping, status updates including delays, follow up and alternative products
• Update and maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo
• Process all Returned Material Requests (RMA’s) according to policy; communicate with all necessary individuals to assure timely pick up of material

Account* AND "Order Management" OR "Order Planning" OR "Order Placement" OR "Order Proces*" AND  Oracle  AND (Commercial OR Construction OR Manufacturing OR "Commercial Account" OR Roofing) AND (Plant OR “Supply Chain" OR Customer OR Sales)

All your information will be kept confidential according to EEO guidelines.