PC Refresh Technician

Overview: 

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing. 
 

ge data in ServiceNow asset management platform. Collaborate with team on stockroom needs. Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs). Education/Experience: Bachelor’s degree in related technical field or equivalent education/experience. Certifications to include A+, Security +, Net+, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment) – preferred. Entry level - 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting. 2 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken