Level 2 Infrastructure Engineer

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Business Applications, Workplace Services and Cyber Security & Networking.

Values: Open, Trusted and Bold

Trusted Partners:

• Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
• HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
• Fortinet: Elite VIP Program – one of only 2 in the UK
• Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio

We are currently recruiting for a Level 2 Infrastructure Engineer to join our busy team based from our Belfast office, Northern Ireland. You will be responsible for the day to day proactive management and support of servers, storage and associated technologies, which provide the foundation for the platforms and customer services. The ideal candidate needs to be flexible to accommodate customer requirements and possess the drive to provide a high level of customer service. In addition to this, good problem solving and troubleshooting skills along with the ability to step logically through issues and clearly communicate with stakeholders.

This is a fantastic opportunity to work within an interesting and varied company, who offer a busy yet friendly place of work.

Key Responsibilities:

• To provide proactive support and monitoring to Telefónica Tech MS hosted environments
• To triage and help resolve issues raised by customers and internal users.
• To provide second line support to an RDS environment
• Deployment and proactive monitoring of virtual machines on the VMware Hypervisor platforms Skills & Experience:
• Experience of working to ITIL process and guidelines
• An ability to work to tight deadlines and manage priorities
• Experience of working within a dedicated IT department
• An understanding of Virtualisation and backup technologies
• An understanding of Active Directory & Group Policy Management
• Service Desk software experience
• An experience of working with Blue Light Services
• Excellent communication skills both oral and written
• Must be able to work on initiative and as part of a team
• Must have a drivers licence and access to a form of transport as visits to internal sites may be required

Required Technical Skills:

• ITIL v3 foundation or higher
• VMware deployment of Virtual Machines
• Automated Patch management third-party tools.
• A methodical troubleshooting approach and strong attention to detail
• Active Directory Management
• Group Policy Management Desired Technical Skills
• Windows Group Policy creation and management 
• Windows Terminal Server Environment Support
• VMware accreditation
• Exposure to Storage and SAN Fibre management

Monday to Friday (37.5 hours per week) based on rolling shift pattern which is typically: 07.00 to 15:30, 08:00 – 16:30 & 09:30 - 18:00

• Must meet our BPSS, Security Clearance and NPPV3 Clearance as is a requirement of the role and any offer would be conditional upon the successful candidate passing all clearance checks.
• This is a hybrid role with a minimum of 2 days in the office a week.

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.