Strategic Partnership Manager - Travel (APAC)

Join Us as a Strategic Partnership Manager 🌟

We are seeking a dynamic Strategic Partnership Manager to join our Travel team in the APAC region. In this role, you will lead the development and management of key travel partnerships, negotiate beneficial agreements, and identify opportunities to drive revenue growth. You will oversee partner activities, including training, events, incentives, marketing/campaigns and activities/events while ensuring alignment with the APAC travel strategy. Your ability to manage multiple projects, foster relationships, and implement innovative ideas will be key to your success in this fast-paced and rewarding position.

If you're passionate about travel, strategic thinking, and building impactful partnerships, this role is for you!

Main Key Responsibilities

• Take full ownership of travel propositions, assuming responsibility for selected travel products.
• Negotiate new contracts and agreements, driving growth and addressing gaps in travel offerings.
• Maintain and optimize existing travel agreements, ensuring they remain competitive and valuable.
• Boost travel commission revenues by identifying opportunities and implementing effective strategies.
• Research travel trends and represent the company at industry events, such as travel fairs.
• Ensure seamless internal processes for travel partners, Lifestyle Managers, and members.
• Collaborate with global teams on projects, reporting, and program initiatives.
• Enhance and expand travel partnerships, building strong, lasting relationships.
• Lead newsletter and platform strategies, ensuring engaging and informative content delivery.
• Coordinate travel partner activities, including training sessions, networking events, incentives, and showcases.

Skills and Core Competencies

Required

• Extensive experience: At least 5 years in the luxury travel sector, with a strong passion for travel and lifestyle.
• Strategic expertise: Solid background in travel strategy and industry operations, providing a strong foundation for success.
• Industry knowledge: Deep understanding of the airline business and the broader travel industry.
• Negotiation skills: Proven ability to secure beneficial agreements with partners and stakeholders.
• Analytical decision-maker: Leverages performance data and leadership skills to drive results and achieve objectives.
• Relationship management: Builds trust and loyalty with senior stakeholders, delivers on requirements, handles escalations, and presents new business initiatives.
• Proficiency with tools: Familiarity with Amadeus and other travel tools (advantageous but not mandatory).
• Innovative thinker: Develops and implements new ideas and strategies to achieve company objectives.
• Project management: Manages multiple projects simultaneously, adapting to changing priorities and meeting deadlines effectively.
• Team player: Thrives in a fast-paced team environment, prioritizing workloads, partner meetings, and travel-related tasks.
• Communication and documentation: Maintains internal documentation, cascading updates and ensuring timely communication across teams.
• Platform management: Oversees platforms by uploading, organizing, and maintaining content effectively.
• Newsletter management: Manages newsletters, from securing buy-in and briefing internally to uploading on platforms and sharing information with partners and teams.
• Partnership activities: Organizes networking events, training sessions, showcases, raffles, incentives, and familiarization (fam) trips.
• New business initiatives: Initiates and leads new proposals, ensuring alignment with the APAC travel strategy.
• Industry connections: Maintains strong relationships with key hotels, airlines, and ground handling suppliers across the region.

Guidelines for Hybrid/Home Office option for Hong Kong applicants:

• Please note that if you live within a commutable distance of the office, you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are
Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead, Ten's strategy revolves around four key areas:

• Deliver a world-class member experience
• Invest in technology
• Expand contracts with new and existing clients
• Establish a foothold in new markets by leveraging its market-leading service proposition

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en...

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! We look forward to reviewing your application!