Patient Access Clinical Assistant

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

Come join our team! We are hiring for an Patient Access Clinical Assistant (Bi-Lingual English/Spanish Preferred).

Job Summary

The Patient Access Clinical Assistant provides clinical support for the Patient Access team, primarily the Patient Support Center (PSC) Nursing team. This role will be responsible for providing patients with timely and accurate negative lab test results, as established by SDO policies and procedures when interpreting lab results. This role will also provide ancillary clinical support for the PSC Nursing team and other members of the PSC Team, as needed. This position is a mainly a remote role but we do require some in person days for training and events. Applicant must live in Texas and preferably in the Austin, San Antonio or Dallas metro areas. This position is currently funded through August 31, 2026. Continued employment is contingent upon future funding beyond this date. Ninety-day notification will be provided if this position is no longer funded.

Core Functions:

·       Follow the organizations clinical SDOs, policies and procedures when interpreting and releasing lab test results to patients, including appropriate processing for abnormal labs

·       Assist nursing team with processing medication refill requests for provider review

·       Follow Texas DSHS notifiable condition reporting requirements

·       Ensure accurate documentation of all result consultations with patients are recorded in the patient’s medical record

·       Serves as main contact for health department records requests and assists PSC Team in gathering necessary medical records prior to patient visit

·       Managing the shipping, follow up and resolution of STI testing kits sent to patients for virtual services

·       Maintain accurate, clear and concise progress notes, problem lists, and medication list
standards
· Serves as main contact for health department records requests and assist PSC Team in gathering necessary medical records prior to patient visit

·       Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse groups

·       Ability to effectively interact with people of wide diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations

·       Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines

·       Must be able to work productively with other departments and employees

·       Works full 40 hour schedule as assigned which may include weekend hours, in high peak times

·       Serve as liaison between patients, clinicians and our pharmacy and laboratory partners

·       Participate in staff planning, in-service and other meetings as needed

·       Foster teamwork and participate in staff meetings, in-services and other meetings as needed

·       Perform other duties as assigned

Applicant Information:

• If selected for this position, proof of Flu shot vaccination or flu shot Declination form will be requested prior to offer of employment.
• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Compensation

Based on job duties and requirements, this position is placed in our salary band 38, with a hourly pay range of $20.80 per hour. Initial placement will be based on hired candidate's qualifications and relevant experience.

Education and/or Licensure – H.S. Diploma or equivalent work experience required as well as credentials as a Certified Nurse Assistant or Certified Medical Assistant and 1+ years of experience in that capacity.

Experience – 1 year patient care experience in an outpatient medical clinic setting required. Experience with LGBTQIA+ and/or other marginalized communities a strong plus. Microsoft Office Skills with an ability to become familiar with company or position specific programs or software.

Additional Preferred Requirements – Bilingual (Spanish), Experience in telephonic patient care.  Experience in HIV testing, HIV services, STI testing and treatment. 

Knowledge Skills and Abilities

• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure with minimal supervision.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
• Must be able to work productively with other departments and employees.
• Ability to work with professionals from various partners and organizations.
• Role requires a forty (40) hours per week schedule, some weekends may be required based on need
• Ability to successfully manage conflict, negotiating “win-win” solutions.
• Must be able to multi-task, prioritize with strong time management skills.
• Exceptional follow through on tasks and assignments

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Short Term & Long Term Disability
• Training & Development