Job details

Business Operations Manager

About Thalamus

Our mission is to help the right doctors practice at the right hospitals to treat the right patients. We leverage a passion for technology, medical education, equity, and data-driven research to optimize physician recruitment, starting with the medical residency recruitment process.

Our philosophy is that the opportunity to practice medicine in an ideal environment should be accessible to all, and ample medical research has shown that this results in patients getting better healthcare outcomes overall. We built a comprehensive interview management platform, backed by evidence-based research, to innovate, streamline, and optimize the residency recruitment process.

At Thalamus, our Business Operations Manager will work directly with our COO and help scale the execution engine across the company. That means you'll be at the center of the company’s growth system, covering GTM (Sales, Customer Success, Marketing) and G&A (Finance, Legal, HR).

Your role is to provide clarity, ensure accountability, and eliminate obstacles to execution. This includes:

Facilitating quarterly planning sessions, setting OKRs (Objectives and Key Results), and managing leadership meetings.
Creating dashboards to track key metrics such as GTM (Go-To-Market) performance, churn rate, Customer Acquisition Cost (CAC), and retention rates.
Managing cross-functional projects, including pricing changes, team enablement, and budget reforecasting.

You will...

Streamline and enhance business processes (primarily across G&A and GTM functions) to support company goals and scalability.
Manage key operational projects (e.g., system implementations, integrations, strategic initiatives, etc.), ensuring on-time delivery, budget adherence, and measurable outcomes.
Develop and maintain dashboards for tracking key metrics across departments. Dashboards should be scoped for both executive visibility as well as functional leader data-driven management.
Collaborate with legal and compliance teams to ensure adherence to policies (e.g., vendor risk assessments) and regulatory requirements (e.g. GDPR, CCPA, SOC2).
Optimize the use of existing tools and recommend new ones to enhance operational workflows, proactively seeking automation, AI-driven solutions, or integration opportunities to reduce manual workloads and support scaling.
Facilitate communication and collaboration across teams to achieve operational goals.

You should have...

Bachelor’s Degree in Business, Operations Management, Finance, Economics, and Hard Sciences, or related field (Master’s or MBA a plus).
8+ years of experience in operational or project management roles, preferably within a fast-paced or growth-oriented environment.
Proven track record streamlining business processes and driving efficiency improvements.
Familiarity with process improvement frameworks (Lean, Six Sigma, Kaizen) and change management best practices
Ability to handle competing priorities and deliver on time and within budget.
Demonstrated data-driven decision-making skills, including creating and interpreting dashboards/KPIs.
Experience with analytics or visualization tools (Excel, Power BI, Tableau, etc.) to track operational metrics.
Practical knowledge of project management and CRM platforms (e.g., Asana, Trello, Azure DevOps, HubSpot).
Comfortable identifying and implementing new tools or integrations that enhance workflow efficiency.
Strong communication and interpersonal skills, with a talent for fostering collaboration across teams.
Experience leading or influencing without direct authority, especially in cross-functional settings.
Basic understanding of regulatory requirements or compliance obligations relevant to the organization.
Ability to assess operational risks and develop mitigation strategies.
Comfortable with ambiguity in a scaling organization—flexible in responding to changing priorities.
Proactive in identifying root causes of operational challenges and proposing creative solutions.

Bonus

Professional certifications (e.g., PMP, Scrum Master) are beneficial but not mandatory.

Our Commitment ...

Thalamus is a mission-driven organization centered on the belief that our company should model what we want of the US healthcare system, that the diversity of providers aligns with patient populations. We believe this is best achieved by building a team with a diversity of backgrounds, cultures, and experiences, including “distance traveled.” Thalamus is an equal opportunity employer. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law. We encourage those who really want to make an impact and who exemplify our core values to apply for our open positions.

Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.

Thalamus is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.

Thalamus does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Thalamus reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Thalamus hiring managers or employees regarding recruiting services.

*This position is based in the United States, and you must be legally authorized to work in the United States.

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