IT Operations Specialist - Data Center

Pay Range: $24.67/hr. - $30.83/hr. |  $51,308 - $64,135 annually 

Job Posting Closing on: Tuesday, April 1, 2025

Workdays & Hours: This is a full-time, FLSA exempt position based out of our primary Data Center in downtown Fort Worth. Schedule is Sunday – Tuesday 6pm-6am and Wednesday 6pm-12am. Shift differential pay also applicable. Shift hours are subject to change as operational needs arise.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.

An IT Operations Specialist position is available with the City of Fort Worth IT Solutions Operations Division. Based in downtown Fort Worth, this position would be part of a team responsible for monitoring overall operations of City Data Center facilities including the City’s IT infrastructure. 

Minimum Qualifications:

• High school diploma/GED
• One (1) year of responsible experience in enterprise system operations and data processing.
• Minimum of one (1) certification specific to the role: CompTIA Network+, CompTIA Security+, ITIL Foundations certification
• Valid Driver’s License
• Candidate selected for hire must pass a Criminal Background Check for CJIS

Preferred Qualifications:

• Associates Degree or higher education experience.
• Minimum of one (1) Microsoft or Cisco certification

The IT Operations Specialist’s job responsibilities include:

• Initiate and perform active outage management functions such as establishing conference calls with all necessary parties and vendors, documenting the outage while in-flight, and serving as the central point for all communications.
• Perform technical and complex functions related to operating, maintaining and monitoring performance of Data Center information systems. Provide infrastructure and environmental monitoring for Platform, Network and Radio groups over a 12-hour shift.
• Provide first and second level technical support for servers and applications; when problem cannot be resolved, makes skilled assessments and documents problems for escalation to Tier III or on-call support.
• Performs installation and racking services for server and network-based equipment.
• Monitors all public safety applications and online systems and corrects any related problems.
• Monitors information system performance with appropriate devices and software. Interprets console messages and initiates corrective action within scope of knowledge.
• Diagnoses problems and replace hardware equipment at various remote sites.
• Manages vendor access to the raised floor during equipment installations, upgrades and problem resolution; holds vendors accountable for proximity and risk to other equipment.
• Provides first level technical support for end-users, over the phone, through email and chat. Receives incoming customer requests for application, software, hardware and telephone support. Utilizes case management to dispatch cases/trouble tickets to appropriate departments via an electronic ticketing system.

Working Conditions

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Physical Demand

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.

Criminal Justice Information Systems (CJIS) Background Check

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.  Due to CJIS requirements related to system access, the following will result in being disqualified for this position:  Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.