Customer Service Representative For Synchrony - Work Remote - job 2 of 2

The House of Mercier is excited to offer an outstanding opportunity for individuals to join our team as a Customer Service Representative for Synchrony, working remotely. This position is perfect for those who thrive in a fast-paced environment and are passionate about providing exceptional customer service. As a Remote Customer Service Representative, you will assist customers with their inquiries related to Synchrony financial services, ensuring that they receive top-notch support and information. Your role will be crucial in helping customers navigate various aspects of their accounts while delivering an outstanding service experience. If you are a motivated individual who enjoys problem-solving and is dedicated to customer satisfaction, we invite you to apply and be a part of our innovative team at The House of Mercier!

Responsibilities

• Provide outstanding customer service to Synchrony clients through multiple channels, including phone, email, and live chat.
• Assist customers with account inquiries, billing questions, and payment processing in a timely manner.
• Resolve issues and complaints effectively while maintaining a high level of customer satisfaction.
• Document customer interactions accurately and provide feedback for process improvements.
• Participate in ongoing training to ensure knowledge of Synchrony products and services is current.
• Collaborate with team members to share insights and enhance customer service delivery.

• No prior experience is required, but a strong desire to learn and grow in the field of customer service is essential.
• Excellent verbal and written communication skills in English.
• A customer-centric mindset with a passion for helping others.
• Basic computer skills and a reliable internet connection for remote work.
• Ability to work independently and manage multiple tasks effectively.
• Flexibility to work various shifts, including evenings and weekends if needed.
• Previous experience in customer service is a plus but not mandatory.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan