Customer Service Representative For TikTok - Work Remote - job 1 of 2

The House of Mercier is excited to offer an amazing opportunity to join our team as a Customer Service Representative for TikTok, working remotely. This role is perfect for individuals who are passionate about social media and customer interactions. As a representative, you will engage with TikTok users, assisting them with inquiries, addressing concerns, and ensuring a positive user experience. If you thrive in a fast-paced environment and have a knack for communication, this is your chance to be part of a dynamic team supporting one of the biggest social media platforms in the world. Join The House of Mercier and help us elevate customer service to new heights for TikTok users!

Responsibilities

• Assist TikTok users via various channels including email, chat, and social media, addressing inquiries and resolving issues.
• Provide accurate information about TikTok features, policies, and best practices to enhance user experience.
• Handle complaints and concerns with empathy, ensuring that users feel heard and valued.
• Collaborate with the TikTok team to escalate issues and provide feedback for continuous improvement.
• Maintain detailed documentation of user interactions to support service quality and knowledge sharing.
• Stay up-to-date with the latest trends on TikTok to provide relevant guidance to users.

• No prior experience in customer service is required; however, a passion for social media and user engagement is essential.
• Excellent communication skills in English, both verbal and written.
• Ability to connect with users and understand their needs in a fast-paced, dynamic environment.
• Basic computer skills and familiarity with TikTok platform.
• Ability to work independently and manage time effectively while meeting deadlines.
• A friendly and professional demeanor when interacting with users.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan