Customer Solutions Representative for Digital Marketing - No experience needed - job 2 of 2

The House of Mercier is a pioneering recruitment agency, connecting talented individuals with exciting career opportunities. We are thrilled to announce the opening for a Customer Solutions Representative for Digital Marketing, where no prior experience is required. This entry-level position is perfect for individuals eager to kickstart their career in digital marketing and customer service. As a Customer Solutions Representative, you will play a vital role in assisting clients with their digital marketing inquiries while learning the ins and outs of the industry. We are looking for passionate and motivated candidates with a desire to learn, who thrive in a collaborative environment. This role is a fantastic opportunity to gain foundational skills in digital marketing, all while providing exceptional service to our clients. Join us at The House of Mercier and take the first step toward a rewarding career where your contributions truly matter.

Responsibilities

• Assist customers with inquiries related to digital marketing services through various communication channels, including phone, email, and chat.
• Learn about different digital marketing tools and strategies to provide accurate information to clients.
• Support clients in navigating their issues and provide effective solutions to enhance their marketing experience.
• Document customer interactions and feedback to contribute to the continuous improvement of service delivery.
• Participate in training and development sessions to build your skills and knowledge in digital marketing.
• Collaborate with team members to ensure a seamless customer experience and contribute ideas for service improvement.

• No prior experience in customer service or digital marketing required; a positive attitude and eagerness to learn are essential.
• Strong verbal and written communication skills, particularly in English.
• Ability to engage with customers in a friendly and professional manner.
• Basic computer skills and familiarity with digital marketing concepts is a plus, but not mandatory.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Open-mindedness and a willingness to accept feedback and improve.
• Flexibility to work various shifts, including evenings and weekends, as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan