Czech Speaking Customer Service for one of the Big Five IT companies

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are thrilled to present an outstanding opportunity for a Czech Speaking Customer Service representative to join one of the Big Five IT companies. This role is perfect for individuals who are passionate about technology and have a flair for customer engagement. As a part of this dynamic team, you will play a pivotal role in providing exceptional support to clients and ensuring their needs are met with the highest standard of service. Your contributions will directly impact the overall customer experience and the reputation of our prestigious client. This position not only offers the prospect of professional growth but also the chance to work in a fast-paced, innovative environment that values collaboration and proactive problem solving. If you are driven, have excellent communication skills, and are fluent in Czech, we invite you to apply and become a key player in shaping customer success with one of the industry's leaders.

Responsibilities

• Provide exceptional customer service to clients and customers via phone, email, and chat in Czech.
• Resolve customer issues promptly and efficiently, ensuring a high level of satisfaction.
• Engage with clients to understand their needs and provide tailored solutions.
• Document all interactions with customers accurately in the CRM system.
• Collaborate with team members and other departments to enhance service delivery.
• Stay updated on the latest product offerings, services, and industry trends relevant to clients.
• Participate in training sessions to improve product knowledge and customer service skills.

• Fluency in Czech and English, both written and spoken.
• Proven experience in a customer service role, ideally in the IT or technology sector.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills, with a customer-centric mindset.
• Ability to handle challenging situations calmly and diplomatically.
• Familiarity with CRM systems and Microsoft Office Suite.
• A passion for technology and a willingness to learn about new products and services.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...