Portuguese Speaking IT Services Representative for Tech Firm - Remote in Greece

Patrique Mercier Recruitment PT is thrilled to offer an exceptional opportunity for a Portuguese Speaking Customer Service Representative specializing in Domestic Appliances. This remote position allows you to work from anywhere in Greece while providing top-notch support to customers seeking guidance on their home appliance needs. As a member of our dynamic team, you will play a crucial role in ensuring that clients receive professional and insightful assistance, reflecting the high standards of the domestic appliance brand. If you have a passion for customer service and home appliances, this opportunity is perfect for you!

Key Responsibilities

• Provide excellent customer support in Portuguese, assisting clients with inquiries related to domestic appliances, troubleshooting, and product information.
• Resolve customer issues effectively and efficiently, ensuring satisfaction and a positive experience with the brand.
• Document customer interactions thoroughly and maintain accurate records for quality assurance.
• Collaborate with internal teams to escalate and resolve complex customer issues when necessary.
• Stay updated on product features, services, and promotions to provide informed support to customers.
• Engage proactively with customers to understand their needs and enhance their experience.
• Participate in ongoing training to develop product knowledge and customer service skills further.

• Fluency in Portuguese and strong English communication skills, both written and spoken, are essential.
• Previous experience in customer service, especially in the home appliance or retail sector, is preferred.
• Strong problem-solving abilities and a customer-centric mindset dedicated to achieving satisfaction.
• Excellent communication skills, with the ability to build positive relationships with customers.
• Able to work independently in a remote environment while managing time effectively.
• Attention to detail and organizational skills for managing customer inquiries seamlessly.
• A genuine interest in domestic appliances and technology is a plus; relevant training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.