Czech Speaking Customer Support for Financial Services

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We pride ourselves on our ability to connect candidates with companies in need of their unique skill sets, fostering not just employment, but long-lasting careers. We are currently seeking a passionate and dedicated Czech Speaking Customer Support Representative for a leading financial services company. In this dynamic role, you will play a crucial part in providing outstanding customer service and support to clients in the financial sector. The ideal candidate should be fluent in Czech and possess a strong understanding of customer service best practices. You will be responsible for addressing customer inquiries, resolving issues, and ensuring client satisfaction while navigating the complexities of financial services. Your communication skills will be key in translating technical information into understandable concepts for clients. If you are looking to take your career to the next level and be part of a supportive team that values innovation and excellence in recruitment, The House of Mercier encourages you to apply and embark on an exciting new journey with us.

Responsibilities

• Provide exceptional customer support in Czech for clients in the financial services sector.
• Address customer inquiries through various communication channels including phone, email, and chat.
• Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction.
• Educate clients on financial products and services, assisting them in making informed decisions.
• Document all customer interactions and maintain accurate records in the company system.
• Collaborate with internal teams to address customer feedback and improve service delivery processes.
• Participate in training sessions to enhance product knowledge and customer service skills.

• Fluency in Czech and proficiency in English, both written and verbal.
• Proven experience in a customer support or service role, preferably in financial services.
• Strong interpersonal skills with a customer-centric approach.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with financial products and regulations is a plus.
• A positive attitude and a willingness to learn and adapt to new challenges.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...