Czech Speaking Technical Customer Agent - Athens, Greece - job 1 of 2

The House of Mercier is looking for a dynamic Czech Speaking Technical Customer Agent to join our team in Athens, Greece. In this pivotal role, you will provide exceptional technical support to our Czech-speaking customers, tackling inquiries and resolving issues concerning our innovative products and services. Your technical expertise and excellent communication skills will be key to enhancing the customer experience. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply!

Responsibilities

• Provide outstanding technical support to Czech-speaking customers through various channels including phone, email, and chat.
• Quickly diagnose and resolve technical problems, ensuring timely and effective solutions.
• Maintain accurate records of customer interactions and issue resolutions within the support system.
• Educate customers on product features and best practices to promote optimal usage.
• Work collaboratively with technical teams to escalate complex issues and ensure proper follow-up.
• Assist in developing and updating Czech-language support documentation and resources.
• Conduct follow-ups with customers post-resolution to gauge their satisfaction with our services.

• Fluency in Czech and English, both written and verbal.
• Previous experience in customer service or technical support preferred.
• Strong problem-solving and analytical skills.
• Exceptional communication and interpersonal skills aimed at fostering positive customer relations.
• Familiarity with support software and ticketing systems is an asset.
• Ability to work independently and efficiently manage workloads in a remote setting.
• Basic understanding of technology products and troubleshooting practices is desirable.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....