Finnish Speaking Technical Support for Customers - Remote in Greece - job 1 of 2

The House of Mercier is a distinguished recruitment agency specializing in connecting talented individuals with exceptional career opportunities across Europe. We are thrilled to offer the position of Finnish Speaking Technical Support Specialist, which is available for remote work from Greece. In this role, you will provide top-notch technical support to our Finnish-speaking customers, helping them resolve inquiries and troubleshoot issues related to our products. Your excellent communication skills and technical understanding will be crucial in delivering outstanding customer service while ensuring a seamless user experience. If you are proactive, technically inclined, and enjoy helping others, we invite you to apply!

Responsibilities

• Provide high-quality technical support to Finnish-speaking customers via phone, email, and chat.
• Diagnose and resolve various technical issues effectively and efficiently.
• Maintain detailed records of customer inquiries and resolutions in our support system.
• Educate customers about our product features, guiding them on best practices for usage.
• Collaborate with product and technical teams to escalate and resolve complex issues.
• Create and update support documentation and FAQs in Finnish to assist customers effectively.
• Follow up with customers to ensure their satisfaction and address any further inquiries post-support.

• Fluency in Finnish and English, both written and spoken.
• Experience in technical support or customer service is highly preferred.
• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Familiarity with customer service software and CRM systems.
• Able to manage multiple tasks and prioritize effectively in a remote work environment.
• A background in technology or knowledge of software/hardware troubleshooting is a plus.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....