Dutch Speaking Customer Support for Transportation Services

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Dutch Speaking Customer Support professional to join our team in the Consumer Services industry. In this role, you will be the first point of contact for our customers in the transportation sector, ensuring that they receive the highest level of support and assistance. Your ability to communicate effectively in Dutch will be crucial as you handle inquiries and resolve issues, contributing to customer satisfaction and loyalty. As a vital member of our customer service team, you will work closely with various departments to enhance service delivery and support our clients’ needs. The successful candidate will possess comprehensive knowledge of transportation services and be adept at navigating customer interactions with empathy and professionalism. This role also offers the unique opportunity to connect with diverse clients across different cultures as you help to bridge any gaps in communication, ensuring that everyone feels valued and supported. If you are looking to take the next step in your career with a dynamic and forward-thinking company, we encourage you to apply for this exciting position.

Responsibilities

• Provide exceptional customer support in Dutch via phone, email, and chat for transportation services.
• Assist customers with inquiries regarding bookings, cancellations, and service changes.
• Resolve customer complaints efficiently and effectively, ensuring a positive experience.
• Maintain up-to-date knowledge of transportation services and company policies to assist customers accurately.
• Collaborate with logistics and operations teams to coordinate service resolutions and improve processes.
• Document customer interactions and feedback in our CRM system to enhance service quality.
• Contribute to team objectives by sharing insights and feedback based on customer interactions.

• Fluency in Dutch (written and spoken) is mandatory; proficiency in English is preferred.
• Proven experience in customer service, preferably in the transportation or consumer services industry.
• Excellent communication and interpersonal skills with the ability to empathize with customers.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in using CRM systems and Microsoft Office Suite.
• Flexible with work hours, including the potential for evenings and weekends as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...