E-commerce Support Specialist - Work remote worldwide, no experience needed. - job 2 of 4

The House of Mercier is excited to announce an exceptional opportunity for the position of E-commerce Support Specialist, where you can work remotely from anywhere in the world! This entry-level role is perfect for those interested in starting a career in e-commerce, as no prior experience is necessary. In this role, you will be responsible for assisting customers with their inquiries and ensuring they have an enjoyable and seamless online shopping experience.

As part of our dedicated team, you will receive comprehensive training to equip you with the necessary skills to succeed. If you have a passion for helping others, a willingness to learn, and an appreciation for a flexible working environment, we invite you to apply!

Responsibilities

• Respond to customer inquiries via email, chat, and social media regarding products, orders, and services.
• Quickly identify and resolve customer issues, maintaining a high level of satisfaction.
• Guide customers through the online shopping experience and provide technical assistance when needed.
• Assist with the processing of orders and managing returns according to company policy.
• Gather customer feedback to help improve service and product offerings.
• Engage in training sessions to stay updated on product knowledge and best practices.

• A strong interest in e-commerce and a commitment to excellent customer service.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage tasks efficiently in a remote environment.
• Basic computer skills and familiarity with online shopping platforms.
• A proactive mindset and positive attitude towards problem-solving.
• Strong organizational skills to manage multiple customer inquiries effectively.
• A stable internet connection for remote work.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan