E-commerce Support Specialist - Work remote worldwide, no experience needed. - job 1 of 4

The House of Mercier is thrilled to announce an exciting opportunity for an E-commerce Support Specialist position, designed for remote work from anywhere in the world! This entry-level role is perfect for individuals looking to start their careers in the e-commerce industry, as no previous experience is required. In this role, you will assist customers with their inquiries and ensure they have a delightful online shopping experience.

Become a part of our dedicated team that is committed to providing exceptional service to our diverse customer base globally. We offer comprehensive training to ensure you have the tools and knowledge you need to thrive. If you have a passion for helping others, enjoy learning new things, and prefer the flexibility of remote work, we want to hear from you!

Key Responsibilities

• Respond to customer inquiries through email, chat, and social media regarding orders and product-related questions.
• Address and resolve customer issues promptly to maintain satisfaction.
• Guide customers through their online shopping experience, providing assistance whenever necessary.
• Process orders and manage returns in compliance with the company’s policies.
• Collect and report customer feedback for continuous service improvement.
• Participate in regular training sessions to remain knowledgeable about products and best practices.

• A strong desire to learn and grow within the e-commerce field.
• Excellent communication skills, both written and verbal.
• The ability to work independently and efficiently manage your time in a remote environment.
• Basic computer proficiency and familiarity with online shopping experiences.
• A proactive attitude toward solving problems and engaging with customers.
• Strong organizational skills to handle multiple inquiries simultaneously.
• A reliable internet connection to support remote work capabilities.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan