French Speaking Customer Service For Online Shopping Company - Remote Greece

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a French Speaking Customer Service Representative for a dynamic online shopping company operating remotely from Greece. This role is perfect for individuals who are passionate about delivering exceptional customer service in a fast-paced environment. As part of our team, you will be instrumental in ensuring that customers receive the support and assistance they need while engaging with our platform. Your fluent French language skills will be essential for communicating with our diverse clientele, enhancing their shopping experience, and addressing any inquiries they may have. This remote position offers you the flexibility to work from the comfort of your home in Greece while being part of a vibrant and supportive team that values excellence in customer care. If you thrive in a customer-oriented role and want to grow your career in an exciting industry, we would love to hear from you.

Responsibilities

• Provide exceptional customer service and support to French-speaking clients via email, chat, and phone.
• Handle customer inquiries related to orders, returns, and exchanges in a timely and professional manner.
• Assist customers in navigating the online shopping platform and resolving any technical issues they may encounter.
• Maintain a positive and empathetic attitude when addressing customer concerns and complaints.
• Document customer interactions and feedback in the CRM system for future reference and improvement.
• Collaborate with team members and other departments to ensure customer satisfaction and streamline processes.
• Stay updated on product knowledge, company policies, and promotional offers to provide accurate information to customers.

• Fluent in French (written and spoken) with excellent communication skills.
• Prior experience in customer service or a related field is highly preferred.
• Strong problem-solving skills and the ability to think critically when addressing customer inquiries.
• Familiarity with online shopping platforms and basic technology navigation.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Demonstrated ability to work independently and as part of a remote team.
• Availability to work flexible hours in line with customer needs and peak shopping times.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...