French Speaking Online iGaming Customer Support - job 1 of 3

The House of Mercier is a premier recruitment agency committed to connecting talented professionals with exceptional opportunities across the globe. We are seeking a passionate French Speaking Online iGaming Customer Support representative to join our enthusiastic team. In this vital role, you will be the first point of contact for our French-speaking customers, providing them with the support they need as they navigate the exciting world of online gaming. Your fluency in French will be essential in delivering high-quality customer care and ensuring a delightful gaming experience. This position is ideal for individuals who are enthusiastic about customer service and eager to grow within the iGaming sector. You will be responsible for managing customer inquiries, resolving issues, and offering insights into our diverse gaming offerings. If you’re ready to embark on a rewarding career with a forward-thinking agency that values your contribution, The House of Mercier is the perfect place for you.

Responsibilities

• Provide outstanding customer support through live chat, email, and phone communications.
• Address customer inquiries related to gaming rules, promotions, account management, and other topics in a timely and professional manner.
• Troubleshoot and resolve any technical issues our customers encounter while enjoying our games.
• Educate customers about our gaming products and services to enhance their experience.
• Assist with customer account creation, verification, and processing financial transactions such as deposits and withdrawals.
• Maintain detailed records of customer interactions and feedback to contribute to service improvements.
• Work collaboratively with team members and other departments to ensure a seamless and exceptional customer experience across all platforms.

• Fluency in French, both written and spoken, is essential; proficiency in English is advantageous.
• Previous experience in customer support, preferably in the iGaming or related industry.
• Excellent communication skills with a positive and friendly disposition.
• Able to manage a fast-paced and challenging work environment while maintaining professionalism.
• Strong analytical and problem-solving skills to effectively address customer concerns.
• Familiarity with online gaming platforms and a genuine interest in the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...