French speaking Technical Support Customer Representative - job 2 of 2

The House of Mercier is looking for a passionate French speaking Technical Support Customer Representative to join our dedicated customer service team. In this role, you will be responsible for delivering exceptional technical support to our French-speaking customers, assisting them with any inquiries or challenges they may encounter while using our products. Your role will be instrumental in ensuring customer satisfaction and fostering loyalty. If you have a love for technology and a desire to help others, we invite you to apply!

Key Responsibilities

• Provide technical assistance in French through various communication channels, including phone, email, and chat.
• Diagnose and resolve customer issues efficiently and effectively.
• Educate customers on product features and best practices to help them achieve their goals.
• Maintain accurate records of customer interactions in our support database.
• Work collaboratively with other teams to escalate and resolve complex technical inquiries.
• Participate in product training sessions to stay informed about new features and services.
• Build strong relationships with customers through clear communication and follow-up.

• Fluency in French and proficiency in English; knowledge of additional languages is a plus.
• Previous experience in customer service or technical support is preferred.
• Strong technical skills with the ability to adapt to new technologies quickly.
• Excellent communication skills and a customer-centric approach.
• Proficient with CRM software and help desk tools.
• Ability to manage multiple tasks while providing high-quality service.
• Willingness to learn and continuously improve service delivery.

Competitive Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...