German speaking Customer Service Representative - job 1 of 2

The House of Mercier is excited to announce an opening for a German Speaking Customer Service Representative to join our dedicated team. This role is crucial in providing exceptional support to our German-speaking customers, ensuring their inquiries and needs are met with proficiency and care. As a Customer Service Representative, you will act as the initial point of contact, assisting customers with product information, troubleshooting issues, and ensuring a delightful customer experience. We are looking for a motivated individual with great communication skills and a passion for helping others. If you're eager to contribute to a positive team environment and make a meaningful impact, we encourage you to apply!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in German in a timely manner.
• Assist customers with product-related questions, order status, and technical issues.
• Document all customer interactions accurately in the CRM system.
• Resolve customer complaints effectively while ensuring satisfaction and retention.
• Collaborate with team members to enhance service delivery and best practices.
• Stay knowledgeable about company products and policies to offer informed assistance.
• Collect customer feedback and make suggestions for process improvements.

• Fluency in German and English, both written and spoken.
• Previous experience in a customer service role is preferred but not mandatory.
• Strong communication skills and the ability to establish rapport with customers.
• Good problem-solving abilities and a patient approach when handling inquiries.
• Proficiency in using CRM systems and basic computer skills.
• Ability to work both independently and collaboratively within a team.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...