Director, Customer Success, SA&I Sensory Product Development

R25_0001271

Must be located in the U.S. to apply for this role. 

About this job

Innovation matters. With best-in-class research and predictive analytical tools, SA&I (Strategic Analytics & Insights) is at the core of our client's new product ideas, product messaging that inspires action, product development and validation, and optimal launch strategies. In SA&I, you will work with industry leading marketers and see your work come to life.  If you want to influence the direction of a new product, the strategy of how to launch, or how best to reinvigorate a struggling brand – at SA&I, you can.

Be curious. Be collaborative. Be forward thinking.  Join SA&I and work with our clients as a consultant, a problem solver, and influence the future of their innovations.

Responsibilities

When you join the SA&I team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As a Director, Customer Success you will have the following responsibilities:

• Commercial & Client Leadership:  
  • Drive strong client satisfaction through deliverables and by supporting the scoping discussions with Account Development for complex projects
  • Work closely with Account Development to define and execute against an analytic strategy that is aligned to client expectations
  • Review/advise on project execution elements for complex studies (design, feasibility, timing)
  • Serve as a strategic client partner, understanding their business needs and innovation process  
  • Consistently engage senior insight partners and beyond (with Account Development) to establish broad support for the SA&I team as a partner
  • Identify and pursue opportunities to strengthen relationships through value-added analytics, validations, training, thought leadership, etc.
• Project Delivery & Analytical Leadership:  
  • Ensure the overall success of client deliverables, including final review
  • Join/lead presentations with clients to add senior-level consulting/perspective and proactively identify follow-up opportunities
  • Act as the “expert on call”, both internally and externally, resolving issues and supporting challenging/tricky topics
  • Ensure project date and EOD hygiene in MSD, and 100% compliance with time tracking and project assignments
• Team Leadership: 
  • Directly manage a team (4-6) of Analysts/Associate Managers/Managers, providing performance coaching, training, and support in career development
  • Provide study feedback and own overall performance review process
  • Manage team workload/capacity and engagement
  • Drive team expertise of services, tools, metrics, and client standards

Qualifications

• At least 5+ years of experience in a consulting role on Innovation Strategy or Sensory Product Research
• At least 2+ years of experience operating as a Manager+ at NIQ (BASES Customer Success preferred)
• At least 3+ years of people management and/or coaching experience
• Highly proficient in Microsoft Office, Microsoft Dynamics, and BASES suite of proprietary software (Studio, BOWTIE, etc.)

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion