Admin & Premium Membership Assistant

About the Team:

The San Francisco Giants Ticket Sales & Services Department ensures the utmost quality and service to our esteemed clients and guests. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About the Role:

The San Francisco Giants are looking for a part-time Admin and Premium Membership Assistant, where you will have the unique opportunity to assist with department administrative duties as well as support the Premium Membership Services Account Managers in servicing Premium Season Ticket Members throughout the year. This role will provide administrative support for our Executive Ticketing leadership (SVP & VP) while building relationships with premium clients through in person and email communication throughout the 2025 baseball season and beyond. Admin may encounter situations that require quick thinking and service-oriented resolutions.

The ideal candidate will have a strong administrative background as well as the ability to provide personalized customer service to our wide variety of Premium Season Ticket Members at Giants home games and/or other ballpark events. The right candidate will have experience creating pitch decks and designing sales materials for executive leadership. This position will be in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco. 

You’re Excited About This Opportunity Because… 

·        Commitment to Learning and Independence: You are eager to learn, grow and become a self-sufficient contributor, while excelling in your role.

·        Project Support and Coordination: You assist in planning and executing revenue, ticket sales, and service projects, leveraging strong coordination and communication skills to support internal projects and collaborations across departments.

·        Presentation and Deck Creation: You use creative tools and software to create and refine pitch decks, presentations, and other materials that enhance team initiatives.

·        Administrative Proficiency: You handle a variety of administrative tasks such as managing the SVP calendar, scheduling meetings, making travel arrangements, preparing and editing documents, maintaining project schedules, tracking budgets, and ensuring deadlines are met.

·        Client and Premium Services: You deliver exceptional service to premium clientele by addressing inquiries promptly, managing shared inboxes, supporting sales representatives, overseeing suite inventory and pricing, and ensuring seamless game-day experiences.

·        Ticketing and Data Management: You manage internal ticket processing, account maintenance, and data platform tasks, including ticket exchanges, credit redemption, and updating account and contact information.

·        Relationship Building and Personal Touch: You take pride in building relationships and exceed service standards by creating ‘wow’ moments for Season Ticket Members, celebrating special milestones, and providing personalized assistance.

·        Professionalism and Responsiveness: You approach all tasks with professionalism, handle sensitive information with discretion, and prioritize building strong connections within the organization while meeting internal and external needs with enthusiasm.

Qualifications

·        Demonstrated experience in customer service, with a focus on premium or VIP clientele

·        Strong verbal and written communication skills, including the ability to manage complex or sensitive situations professionally

·        Computer skills: Google Document Editor (Sheets, Documents, PowerPoint, Outlook). Experience with Tickets.com, Salesforce & database management systems, MLB Ballpark App preferred 

·        Proven ability to drive and maintain relationships with external and internal partners

·        A keen sense of ownership, drive, and flexibility in an ever-changing environment

·        Strong organizational skills and ability to prioritize multiple initiatives within a fast paced environment

·        Strong attention to detail

·        Ability to remain calm, think critically, and effectively troubleshoot challenges in high-pressure situations.

·        Ability to work well within a team environment.

·        A professional, personable, and dedicated work ethic, thriving in both team and independent settings.

·        Flexibility to work non-traditional hours on weekdays, weeknights and weekends according to the Giants home schedule

·        Must be able to lift and/or move up to 35lbs

We’re Excited About You Because…

·        You are authentic, personable, and charismatic.

·        You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.

·        You are an effective, professional, and deliberate communicator.

·        You are fulfilled by the ongoing process of learning and discovering answers.

·        You anticipate needs and show initiative.

·        You take ownership of tasks but feel comfortable asking for help.

·        You enjoy creating a positive team environment.

·        You strive to troubleshoot problems and align on mutual accountability across teams.

About the Giants

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.  

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.

Our Commitment to Diversity and Inclusion

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home. We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply. If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.

At the Giants, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. According to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.