Spanish Speaking Customer Service for the Top Electronics Company

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Service Representative for a leading electronics company. Join us in providing stellar support to customers in their language of choice, facilitating an exceptional experience with innovative electronic products. This role is perfect for individuals who possess strong communication skills, a passion for technology, and a commitment to delivering high-quality customer service. As part of our team, you will assist Spanish-speaking customers with inquiries and technical support, ensuring they maximize their experience with our client’s products and services.

Key Responsibilities

• Deliver outstanding customer service in Spanish by addressing inquiries related to electronic products and services.
• Resolve customer complaints and concerns efficiently, ensuring a positive client experience throughout the process.
• Maintain accurate records of customer interactions, documenting inquiries and ensuring follow-ups where necessary.
• Collaborate effectively with internal teams to escalate complex issues and ensure timely resolutions.
• Stay up-to-date with product knowledge to provide accurate information and support to customers.
• Engage proactively with customers, understanding their needs and providing personalized service and recommendations.
• Participate actively in training sessions to improve skills and product knowledge continuously.

• Fluency in Spanish and strong English communication skills, both written and spoken, are essential.
• Prior experience in customer service, particularly within the electronics or technology sector, is highly desirable.
• Excellent problem-solving abilities, with a focus on customer satisfaction.
• Strong communication and interpersonal skills to engage effectively with customers.
• Ability to work under pressure in a fast-paced environment while maintaining quality of service.
• Attention to detail and strong organizational skills for managing inquiries and maintaining accurate records.
• A genuine interest in electronic products and a willingness to learn will be greatly valued.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.