Portuguese Speaking Customer Service for the Top Electronics Company - job 1 of 2

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are excited to announce an opening for a Portuguese Speaking Customer Service position with a leading Top Electronics Company. In this role, you will be part of a dynamic team that is committed to providing an exceptional customer experience. As a representative of a top brand in the electronics industry, you will engage with customers from diverse backgrounds and assist them in resolving their inquiries. Your bilingual skills will allow you to connect more effectively with Portuguese-speaking customers, enhancing their experience and directly contributing to the company's reputation for outstanding service. The right candidate will not only bring proficiency in Portuguese and English but also a passion for customer care and a willingness to actively promote and support the brand. If you are eager to kickstart your career in a vibrant industry and work for a company that champions innovation and excellence, we encourage you to apply and join us in creating memorable experiences for customers everywhere.

Responsibilities

• Manage customer inquiries via phone, email, and chat in Portuguese and English
• Provide accurate information about products, services, and promotions to customers
• Resolve customer complaints promptly and effectively, ensuring customer satisfaction
• Maintain a professional and positive attitude while providing exceptional service
• Assist customers with troubleshooting and technical support for electronic products
• Collaborate with team members to improve service processes and share customer insights
• Document customer interactions and feedback accurately in the company database

• Fluent in Portuguese and English, both written and spoken
• Previous experience in customer service or a related field preferred
• Strong communication skills with an ability to empathize with customers
• Excellent problem-solving skills and attention to detail
• Familiarity with electronics products and technology is a plus
• Ability to work in a fast-paced environment and handle multiple inquiries simultaneously
• Proficient in using computers and navigating various software applications

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...