German speaking Customer Representative for a Global Provider of Risk Management

The House of Mercier is excited to announce a new opportunity for a German Speaking Customer Representative for a Global Provider of Risk Management. In this vital role, you will be responsible for delivering exceptional customer service to our German-speaking clients, addressing inquiries, and providing solutions related to their risk management needs. Your expertise and fluency in German will enable you to foster strong relationships with clients while ensuring they receive the highest level of support. If you are a driven individual with a passion for customer service and an aptitude for risk management, we encourage you to apply and become a part of our dynamic team.

Responsibilities

• Act as the first point of contact for German-speaking clients, addressing inquiries and providing solutions.
• Maintain a deep understanding of the company's risk management services to support client needs effectively.
• Document and track client interactions within the CRM system to ensure accurate records.
• Collaborate with various teams to resolve client issues in a timely manner.
• Gather client feedback to identify improvement areas for service delivery.
• Assist with onboarding new clients, ensuring a smooth transition into our services.
• Stay updated on industry trends in risk management to provide informed support.

• Fluency in German is required, with strong proficiency in English.
• Previous experience in a customer service or client-facing role is preferred.
• Strong communication and interpersonal skills with an emphasis on client relationships.
• Exceptional problem-solving abilities and a proactive approach to client support.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Familiarity with CRM software and customer service platforms is a plus.
• A collaborative spirit and a focus on contributing to team success.