German Speaking Customer Service for Online Streaming Service

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a German Speaking Customer Service Agent for a leading Online Streaming Service. This role is ideal for dynamic individuals who thrive in a fast-paced environment and are passionate about providing exceptional customer support. As a part of our client’s team, you will play a vital role in delivering high-quality service to German-speaking customers, ensuring they have a seamless experience while using the online streaming platform. This position requires strong communication skills, patience, and a proactive attitude towards solving customer issues. By joining us, you will be part of an ever-growing industry that focuses on delivering entertainment and media to users around the globe. You will have the opportunity to work with a diverse team of professionals and contribute to maintaining the high standards of customer service that our client is known for. If you are a problem solver with a knack for customer relations and fluency in German and English, we want to hear from you!

Responsibilities

• Provide excellent customer service to German-speaking clients via phone, email, and chat.
• Resolve customer inquiries, issues, and complaints efficiently and empathetically.
• Help customers navigate the online streaming platform and troubleshoot technical problems.
• Educate customers about the features and benefits of the online streaming service.
• Process customer account requests and manage customer data with attention to detail.
• Gather feedback from customers to help improve service offerings and enhance user experience.
• Collaborate with other team members and departments to ensure a cohesive approach to customer service.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service or a related field preferred.
• Strong problem-solving skills and a positive attitude towards challenges.
• Excellent communication and interpersonal skills.
• Ability to work independently and handle diverse customer needs efficiently.
• Familiarity with online media or streaming services is a plus.
• Proficient in using customer service software and platforms.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...