Italian Speaking Customer Care for Smart Home Devices

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an enthusiastic and dynamic Italian Speaking Customer Care representative for Smart Home Devices to join our expanding team. In the fast-paced industry of online media, this role presents a unique opportunity to assist customers in enhancing their home technology experience. As the demand for smart home devices continues to rise, we are looking for someone who is passionate about technology and customer service, and who can communicate effectively in Italian. You will be responsible for providing exceptional support to our clients, ensuring that they feel valued and heard while resolving their queries related to smart home products. This position not only allows you to engage with customers from diverse backgrounds but also empowers you to learn and grow within the tech sector. If you are looking for a challenging yet rewarding career where you can make a significant impact on customer satisfaction, then we want to hear from you!

Responsibilities

• Provide prompt and accurate responses to customer inquiries regarding smart home devices in Italian.
• Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
• Assist customers with product setup, troubleshooting, and usage guidance.
• Document all customer interactions in the CRM system to track issues and resolutions.
• Educate customers about the features and benefits of smart home products to enhance user experience.
• Collaborate with the technical support team to escalate and resolve complex issues as needed.
• Monitor customer feedback and suggest improvements to enhance service delivery.

• Fluent in Italian and English, both written and verbal, to effectively communicate with clients.
• Prior experience in customer service or technical support roles is highly desirable.
• Strong understanding of smart home technology and products.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Exceptional communication skills, both verbally and in writing.
• Ability to work effectively in a fast-paced and changing environment.
• Proficiency in using CRM software and Microsoft Office Suite.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...