Italian Speaking Customer Service for Mayor Airline

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a passionate and detail-oriented Italian Speaking Customer Service Representative to join the team at a leading airline. In this role, you will be the vital link between our valued customers and the airline, ensuring an exceptional travel experience from start to finish. As the face of the airline, you will provide top-notch service while effectively addressing customer inquiries and concerns in Italian and English. Your ability to communicate clearly and empathetically will help foster customer loyalty and satisfaction, reflecting our commitment to excellence. The ideal candidate will thrive in fast-paced environments, demonstrate a strong problem-solving ability, and possess a passion for travel and customer service. This position offers the opportunity to work with a global brand and make a difference in the lives of travelers every day. If you're ready to take your customer service skills to new heights and work with a dedicated team committed to excellence, we want to hear from you!

Responsibilities

• Handle customer inquiries and complaints via phone, email, and chat in both Italian and English.
• Provide detailed information about flight schedules, fares, and policies to customers.
• Assist passengers with booking, modifying, and canceling flights as needed.
• Resolve customer issues promptly while maintaining a high level of professionalism.
• Coordinate with various departments to ensure the best possible service delivery.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure their satisfaction and address any remaining concerns.

• Fluency in Italian and English is essential; additional languages are a plus.
• Previous experience in customer service, preferably within the airlines or hospitality industry.
• Strong verbal and written communication skills with a friendly demeanor.
• Ability to work independently and in a team-oriented environment.
• Proficiency in using customer service software and Microsoft Office Suite.
• Excellent problem-solving skills and the ability to think on your feet.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...