Italian Speaking Customer Service for Online Streaming Service

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Service representative for a leading online streaming service. In this role, you will play a crucial part in enhancing the customer experience by providing exceptional support to our Italian-speaking clientele. This position offers the opportunity to work in a dynamic and fast-paced industry where your language skills will be put to good use daily. You will assist customers with their inquiries, resolve issues related to their streaming accounts, and ensure that users have a seamless experience while enjoying their favorite content. We believe in fostering talent and providing growth opportunities to our employees, and we are looking for enthusiastic individuals who are passionate about online media and customer care. If you are fluent in Italian and possess a strong customer service background, this is the perfect opportunity for you to join a forward-thinking company that values innovation and excellence in service provision.

Responsibilities

• Provide exceptional customer service to Italian-speaking clients via chat, email, and phone.
• Assist customers in troubleshooting issues related to their streaming accounts and technical difficulties.
• Guiding customers through the setup process and assisting with content navigation on the platform.
• Resolve customer complaints and concerns promptly and professionally to ensure satisfaction.
• Maintain an updated knowledge base of the streaming services offered and their features.
• Document customer interactions and feedback in the CRM system to improve service quality.
• Collaborate with internal teams to enhance customer support processes and address recurring issues.

• Fluency in Italian and English, both written and spoken.
• Proven experience in customer service or a related field, with a focus on online platforms.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, with a friendly and empathetic approach to customer interaction.
• Familiarity with online streaming platforms and technologies preferred.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude, enthusiasm for helping others, and a desire to work in a fast-paced environment.

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Training & Development
• Performance Bonus
• And More...