Italian Speaking Customer Support for a Smoke-Free Future

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking an Italian Speaking Customer Support representative to join our mission of promoting a smoke-free future. In this role, you will be instrumental in providing outstanding support to our clients as they transition to smoke-free alternatives. Your primary responsibilities will include answering inquiries, resolving issues, and ensuring a seamless experience for customers who are exploring new products and services aimed at reducing smoking rates. We are looking for a passionate individual who is interested in promoting healthier lifestyle choices and possesses excellent communication skills in both Italian and English. If you are ready to make a difference while developing your career in customer support, we invite you to be part of our team at The House of Mercier. Join us in our commitment to supporting customers in creating a smoke-free future!

Responsibilities

• Provide exceptional customer support in Italian and English via phone, email, and chat.
• Answer inquiries about smoke-free products and services, addressing customer concerns with empathy.
• Assist customers with order placements, product information, and troubleshooting.
• Maintain up-to-date knowledge of the smoke-free alternatives and company initiatives.
• Collaborate with internal teams to resolve complex inquiries and enhance customer experiences.
• Document customer interactions and feedback to help improve service and product offerings.
• Participate in training sessions to stay informed about industry standards and best practices.

• Fluent in Italian and English, both written and spoken.
• Experience in customer support or service roles, ideally in the health or wellness sector.
• Strong communication skills with a focus on customer care and empathy.
• Ability to handle challenging situations with professionalism and resolve issues effectively.
• Interest in promoting healthy lifestyle choices and smoke-free products.
• Capability to work independently in a remote environment.
• Strong organizational skills and attention to detail.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...