Italian-Speaking e-Cigarette Customer Support - Remote in Greece

The House of Mercier is an innovative recruitment agency dedicated to connecting great talent with exciting career opportunities across various industries. We are currently on the lookout for an Italian-Speaking e-Cigarette Customer Support Representative to join our team remotely from Greece. This role offers a unique opportunity to engage with customers in the rapidly growing e-cigarette market. As part of our customer support team, you will be the primary contact for Italian-speaking customers, assisting them with inquiries related to our e-cigarette products, orders, and services. Your role will be crucial in enhancing customer satisfaction and ensuring that clients receive accurate information and support tailored to their needs. If you are passionate about providing excellent customer service, have a deep understanding of e-cigarette products, and enjoy working in a dynamic environment, we would love to hear from you. Join us in this exciting opportunity to make a positive impact on our customers’ experience with The House of Mercier!

Responsibilities

• Provide high-quality customer support to Italian-speaking clients via phone, email, and chat.
• Address customer inquiries regarding e-cigarette products, orders, and company policies.
• Resolve customer issues efficiently, ensuring a smooth and enjoyable experience.
• Educate customers about e-cigarette usage, safety, and product features.
• Document customer interactions and keep accurate records within our CRM system.
• Collaborate with the product and marketing teams to convey customer feedback and insights.
• Stay informed about e-cigarette industry trends and product developments.

• Fluency in Italian (written and spoken) is mandatory; proficiency in English is preferred.
• Previous experience in customer support, preferably in the tobacco or e-cigarette industry.
• Strong communication skills and a customer-centric approach.
• Ability to handle customer inquiries with patience and professionalism.
• Familiarity with e-cigarette products and an interest in the vaping industry.
• Proficient in using CRM systems and Microsoft Office Suite.
• Ability to work independently in a remote setting and manage time effectively.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...