Live Chat Support Agent - Work remote, no experience needed

The House of Mercier is delighted to offer a fantastic opportunity for aspiring professionals to join our remote team as Live Chat Support Agents, with no previous experience necessary! This entry-level position is designed for individuals eager to kickstart their careers in customer service while working for a prestigious luxury brand. As a Live Chat Support Agent, you will engage with our customers through live chat, delivering exceptional service and assistance regarding our exquisite jewelry collections.

Key Responsibilities

• Provide friendly and informative responses to customer inquiries via live chat.
• Assist customers with questions related to our products, order processing, and shipping details.
• Effectively address customer issues and complaints, ensuring a positive resolution.
• Maintain accurate records of customer interactions and feedback for continuous improvement.
• Stay updated on product knowledge and company policies to assist customers accurately.
• Collaborate with team members to enhance customer experience and share insights.
• Exude positivity and professionalism during customer interactions to foster satisfaction.

• Fluent written English is essential; additional language proficiency is a bonus.
• No experience is required; we provide comprehensive training for all new hires.
• Strong communication skills and a desire to learn are key.
• A customer-focused attitude with a passion for excellent service.
• Ability to work independently and manage time effectively in a remote setting.
• Basic computer literacy and familiarity with online communication tools.
• A genuine interest in luxury products and commitment to enhancing the customer journey.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources
• Stock Option Plan
• Great Salary
• Other Perks