Norwegian Speaking Online iGaming Customer Support

The House of Mercier is a leading recruitment agency committed to linking outstanding talent with meaningful career opportunities globally. We are excited to announce an opening for a Norwegian Speaking Online iGaming Customer Support representative to join our enthusiastic team. In this integral role, you will serve as the main point of contact for our Norwegian-speaking customers as they navigate the vibrant world of online gaming. Your proficiency in Norwegian will be essential in delivering exceptional customer service and ensuring an enjoyable gaming experience. This position is perfect for proactive individuals who are passionate about customer support and eager to contribute to the rapidly evolving iGaming sector. You will address a wide range of customer inquiries, troubleshoot issues, and provide valuable insights into our gaming offerings. If you are ready to make a significant impact within a forward-thinking agency, look no further than The House of Mercier.

Responsibilities

• Deliver top-quality customer support via live chat, email, and phone channels.
• Respond to customer inquiries regarding gaming operations, rules, promotions, and account management efficiently.
• Troubleshoot and resolve technical issues that customers may face while gaming online.
• Offer detailed information about gaming products and services to enhance user engagement.
• Assist with account creation, verification, and financial transactions, including deposits and withdrawals.
• Maintain accurate records of customer interactions and feedback to continuously improve services.
• Collaborate with team members and other departments to ensure a seamless and satisfactory customer experience.

• Fluency in Norwegian, both verbal and written, is essential; knowledge of English is beneficial.
• Previous experience in customer support, particularly in the iGaming or related industry.
• Strong communication skills with a friendly and professional demeanor.
• Able to thrive in a fast-paced, challenging environment while maintaining a positive attitude.
• Excellent analytical and problem-solving skills to effectively manage customer inquiries.
• Familiarity with online gaming platforms and a keen interest in the iGaming industry.
• Willingness to work flexible hours, including weekends and holidays, to meet customer needs.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...