Polish Speaking Airline Customer Service Specialist - Athens (Remote in Greece)

The House of Mercier is excited to announce a remote opportunity for a Polish Speaking Airline Customer Service Specialist based in Greece. In this role, you will provide exceptional support to our Polish-speaking customers, assisting them with their airline inquiries from the comfort of your home. Your ability to communicate effectively in Polish and English will be key to ensuring a positive customer experience. If you are passionate about customer service and thrive in a remote work environment, we would love to hear from you!

Responsibilities

• Deliver outstanding customer service to Polish-speaking clients via phone, email, and live chat while working remotely.
• Assist customers with a variety of airline inquiries, including bookings, modifications, cancellations, and special requests.
• Handle customer concerns and complaints professionally, aiming for quick and effective resolutions.
• Accurately document all customer interactions and maintain detailed records in our customer service systems.
• Collaborate with airline partners to ensure seamless customer support.
• Stay updated on airline policies, travel guidelines, and industry developments to better assist customers.
• Achieve customer satisfaction targets and contribute to overall team performance.

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, ideally within the airline or travel industry.
• Excellent communication skills with a strong focus on customer satisfaction.
• Proven ability to manage difficult situations and resolve conflicts effectively.
• Familiarity with customer service tools and systems for tracking inquiries.
• Strong organizational skills and attention to detail.
• Ability to work independently and adapt to a remote work environment.
• Willingness to work flexible hours, including evenings and weekends as needed.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....