Portuguese Speaking Customer Support Online iGaming Department

The House of Mercier is a premier recruitment agency that specializes in connecting talented professionals with exciting career possibilities worldwide. We are pleased to offer a new position for a Portuguese Speaking Customer Support representative within our Online iGaming Department. In this essential role, you will be the primary support contact for our Portuguese-speaking customers as they explore our engaging online gaming platform. Your proficiency in Portuguese is vital for delivering outstanding customer service and enhancing the overall user experience. This position is designed for enthusiastic individuals ready to excel in the vibrant iGaming industry. Your responsibilities will include addressing customer inquiries, resolving issues, and promoting customer engagement with our diverse range of gaming products. If you are passionate about making a positive impact within a company that values innovation and excellence, then The House of Mercier is the ideal workplace for you.

Responsibilities

• Deliver high-quality customer support through live chat, email, and phone channels to our Portuguese-speaking clientele.
• Handle customer inquiries related to game rules, promotions, and account management promptly and accurately.
• Troubleshoot and resolve any technical issues customers encounter while using our gaming platform.
• Provide knowledgeable assistance regarding our various gaming products and services to boost customer satisfaction.
• Assist customers with account creation, verification processes, and managing transactions like deposits and withdrawals.
• Maintain detailed records of customer interactions and feedback to inform ongoing service improvements.
• Work collaboratively with team members and other departments to ensure a smooth customer journey across all platforms.

• Fluency in Portuguese, both written and spoken; proficiency in English is an advantage.
• Previous experience in customer support, particularly in the iGaming or similar industries.
• Excellent verbal and written communication skills with a strong customer-oriented approach.
• Able to thrive in a fast-paced, high-pressure environment while maintaining a positive demeanor.
• Strong problem-solving and analytical abilities for efficiently addressing customer inquiries.
• Knowledge of online gaming platforms and a genuine interest in the iGaming sector.
• Willingness to work flexible hours, including weekends and holidays, to provide exceptional service to our customers.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...