Portuguese Speaking e-Cigarette Customer Support

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Portuguese Speaking e-Cigarette Customer Support representative to join our dynamic team. In this role, you will serve as the primary point of contact for customers using our e-cigarette products, providing exceptional service and support. Your enthusiasm for the e-cigarette industry, coupled with your fluency in Portuguese, will be essential in ensuring our customers receive timely and accurate assistance for all their inquiries. You will work in a fast-paced environment, addressing customer questions, troubleshooting issues, and fostering a positive customer experience. As a representative of The House of Mercier, you will embody our commitment to excellence, guiding customers through their journey with our products and services. If you are passionate about customer service and the e-cigarette industry, this position offers a unique opportunity to make a significant impact in a growing market while developing your professional skills in a collaborative team setting.

Responsibilities

• Respond promptly to customer inquiries in Portuguese via phone, email, and chat.
• Provide detailed information about e-cigarette products and accessories towards potential and existing customers.
• Troubleshoot technical issues related to e-cigarette devices and resolve customer complaints effectively.
• Maintain a high level of customer satisfaction by delivering friendly and efficient service.
• Document customer interactions and feedback accurately in our customer relationship management system.
• Assist in processing orders and returns in compliance with company policies and procedures.
• Collaborate with the product development team to relay customer feedback and suggest improvements.

• Fluency in Portuguese (both written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer service or support, preferably in the consumer services industry.
• Strong communication skills with the ability to articulate complex information clearly and concisely.
• A passion for e-cigarette products and knowledge of the industry trends.
• Problem-solving skills with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using customer support software and tools, as well as standard office applications.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...