Slovak Speaking Customer Service for Online Streaming Service Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently looking for a Slovakia Speaking Customer Service Representative for our Online Streaming Service Department. In this role, you will be the face of our client’s customer service team, providing exceptional support to users of our online streaming platform. This is an excellent opportunity for individuals who are passionate about entertainment and technology and want to make a meaningful impact by helping customers navigate our services. You will be responsible for assisting users in resolving their issues, answering their inquiries, and ensuring a pleasant streaming experience. As a part of our dynamic team, you will receive comprehensive training, and you will have the opportunity to work in a vibrant environment where creativity and innovation are welcomed. If you are looking to further your career in customer service while being part of a global company that values talent and commitment, we would love to hear from you.

Responsibilities

• Provide exceptional customer service to users via phone, email, and chat.
• Assist customers with navigating the online streaming platform and resolving issues related to their accounts.
• Handle inquiries regarding the subscription process, billing, and technical difficulties with streaming services.
• Educate customers on how to use different features of the streaming platform to enhance their viewing experience.
• Document customer interactions accurately in the CRM system to ensure follow-up and continuous support.
• Collaborate with technical support and other departments to resolve complex customer issues promptly.
• Contribute to the development of FAQs and guides based on customer feedback to improve overall user experience.

• Fluency in Slovak and English, both written and spoken.
• Proven experience in customer service or a related field, preferably in the consumer services industry.
• Strong communication skills with the ability to convey information clearly and empathetically.
• Problem-solving skills and the ability to think on your feet to address customer concerns.
• Familiarity with online streaming services and digital entertainment platforms is a plus.
• Basic technical proficiency to assist customers with technology-related inquiries.
• Ability to work flexible hours, including evenings and weekends, as needed.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...