Slovenian Speaking Technical Customer Agent - Athens, Greece

The House of Mercier is pleased to share an exciting opportunity for a Slovenian Speaking Technical Customer Agent in Athens, Greece. In this critical position, you will act as the primary point of contact for our Slovenian-speaking customers, delivering outstanding technical support and resolving inquiries related to our products and services. If you are passionate about technology and thrive on helping customers, we encourage you to apply!

Responsibilities

• Provide excellent technical support to Slovenian-speaking customers through phone, email, and chat.
• Quickly diagnose and troubleshoot technical issues to ensure timely and effective solutions.
• Document customer interactions and maintain accurate records in our support system.
• Guide customers through product features and assist them with optimizing their usage.
• Collaborate with technical teams to escalate unresolved issues and ensure prompt follow-ups.
• Contribute to the creation and enhancement of Slovenian-language support documentation and resources.
• Follow up with customers to ensure their satisfaction after issues have been resolved.

• Fluency in Slovenian and English, both written and verbal.
• Experience in technical support or customer service is preferred.
• Strong problem-solving skills and analytical capabilities.
• Exceptional communication skills focused on fostering positive customer relationships.
• Familiarity with customer support software and ticketing systems is a plus.
• Ability to work independently and manage tasks effectively in a remote environment.
• A basic understanding of technology products and troubleshooting methodologies is beneficial.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....